Service Hub is *still* missing from the HubSpot mobile apps

SOLVE
New Contributor

It's almost the end of 2019 and I've been hearing for a year now that Service Hub integration with the HubSpot mobile apps was being worked on. My team uses Service Hub a ton. We have amassed nearly 15,000 tickets over the past year.

 

Not being able to have a mobile-friendly experience to interact with the Service Hub is really starting to impact our business because it impedes our ability to respond to our customers if our support team is not sitting in front of a computer. Trying to use the desktop version of the HubSpot site (which is the only version that exists, to my knowledge) in a mobile browser is absolutely maddening.

 

I reached out to HubSpot Support last week and their own rep said that integration of the Service Hub into the HubSpot mobile apps was something their team is looking forward to, as well; but he had no idea when it would be available. How was the Service Hub built from the ground up and launched in 2018 without mobile app support on day one or at least as close to day one as possible?!

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
HubSpot Product Team

Hi,

 

Just to let you know that Max, Product Manager from the Service Hub team has updated the original thread on https://community.hubspot.com/t5/HubSpot-Ideas/Access-Service-Hub-Tickets-on-Mobile-App/idi-p/193880...

 

Regards

Ronan

4 Replies 4
Highlighted
Esteemed Advisor | Gold Partner | HubSpot Certified Trainer

Hi @AdamVP,

 

I definitely understand the frustration here. That's a lot of tickets!

 

@kdipaolo last updated this idea to "in planning" in June of 2018. Do you have any updates on when this will be delivered @kdipaolo?

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

Community Superstar

cc: @RonanB 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
HubSpot Employee

Hi @Josh 

I submitted the idea in June 2018 but from page 2 here, it looks like @RonanB was the one who moved this idea to in planning in March of 2019 so this a better question for @RonanB and the product team.

HubSpot Product Team

Hi,

 

Just to let you know that Max, Product Manager from the Service Hub team has updated the original thread on https://community.hubspot.com/t5/HubSpot-Ideas/Access-Service-Hub-Tickets-on-Mobile-App/idi-p/193880...

 

Regards

Ronan