Service Hub. The user can see his ticket history

jjmartin
Member

Is it possible that the user who makes a query or ticket, can see the history of their tickets and their situation?

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vrneuman
HubSpot Employee

Hi @jjmartin ,

 

Currrently, there is not an option for your customers to see their ticket history and status externally.  Ticket information is internal and can only be viewed by HubSpot users. 

 

One of our other customers has suggested this in our Ideas Forum and it has received a significant number of votes: https://community.hubspot.com/t5/HubSpot-Ideas/Customer-portal-for-Tickets/idi-p/194090.  I would recommend upvoting and/or commenting on this idea to boost its profile with our product team.  

 

 

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