Service Agent phone availability integrated into HubSpot availability?
Wondering if there is a way for our user's availability on aircall to integrate into their availability in HubSpot? We currently have a large volume of phone support and live chat support, I have been hesistant to auto-assign chat conversations to agents because they could be on a phone call and not able to respond. This creates less accountability and a bit of a free for all in answering live chats.
I'd love for there to be an automatic way that HubSpot availability could take into account the availability on a telephony system. Any suggestions or work arounds besides having my agents manually update their availability?