Service Agent phone availability integrated into HubSpot availability?

New Contributor

Wondering if there is a way for our user's availability on aircall to integrate into their availability in HubSpot? We currently have a large volume of phone support and live chat support, I have been hesistant to auto-assign chat conversations to agents because they could be on a phone call and not able to respond. This creates less accountability and a bit of a free for all in answering live chats. 

 

I'd love for there to be an automatic way that HubSpot availability could take into account the availability on a telephony system. Any suggestions or work arounds besides having my agents manually update their availability?

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Community Manager

Hi @joel_vandusen,


Thanks for reaching out.
I want to tag in some subject matter experts to see if they have any suggestions.
Hi @madraynewm @bradmin @JeremyHong, do you have any thoughts on this?

Thanks!
Jess  


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