Sequences and email opt-outs

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Nouveau contributeur

Hi there, I ran a sequence today however people who have opted out of emails still received one through this method- how can this be avoided without going into each individual profile?

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Gestionnaire de communauté

Hello @Chloe45 

 

Contacts will be unenrolled from a sequence automatically when the contact unsubscribes via the unsubscribe link in the sequence.

 

If they are already opted out, their email would bounce (which would be one way to identify it ) What was the error the sequence returned? 

 

This article explains more about it: Unenroll a contact from a sequence

 

Kindly,

 

Pam


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