See who is viewing or editing/replying to a ticket

[JChamp]

We would love to have the feature if someone is on our support team is viewing a ticket that it shows who is viewing the ticket.  If someone is replying to a ticket or writing a note we would like to see this as well.  Without this feature it is causing us to have mulitiple replies on the same ticket from different support personnel.

[karstenkoehler]

Hi @JChamp,

This would be a useful feature indeed. I'd recommend submitting this to the HubSpot Ideas section of the community. Posts there are monitored by the product team. They evaluate requests based on their popularity – happy to upvote once posted.

Best regards!