Tickets & Conversations

Jayeshurath
Participant

See all my mentions in one place?

SOLVE

Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom?

Jayeshurath_0-1632819845839.png

 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

See all my mentions in one place?

SOLVE

Hi @Jayeshurath,

 

At this stage that's not possible, unfortunately. HubSpot hasn't focused on mentions in the past. For tickets, you can search records that are assigned to you, same for conversations.

 

Additionally, there is a full-text search in the conversations inbox where you could search for exact matches of your mention, see the magnifying glass icon.

 

karstenkoehler_0-1632820105632.png

 

However, there isn't a readymade menu item to see all conversations or tickets mentioning you.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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3 Replies 3
JLoomis
Participant

See all my mentions in one place?

SOLVE

Hi Karsten,

 

So apart from the notifications sidebar there is no place to see all mentions? What if many of these mentions are not in the service hub but scattered around within companies, contacts, tickets, etc.? I sometimes get very backed up on responding to mentions and its nearly impossible to keep track of them all in the sidebar.

 

Thanks,

Joe

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

See all my mentions in one place?

SOLVE

Hi @Jayeshurath,

 

At this stage that's not possible, unfortunately. HubSpot hasn't focused on mentions in the past. For tickets, you can search records that are assigned to you, same for conversations.

 

Additionally, there is a full-text search in the conversations inbox where you could search for exact matches of your mention, see the magnifying glass icon.

 

karstenkoehler_0-1632820105632.png

 

However, there isn't a readymade menu item to see all conversations or tickets mentioning you.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

ZoltanGM
Participant

See all my mentions in one place?

SOLVE

Any update on that in the last 1.5 years?

 

0 Upvotes