See all my mentions in one place?

[Jayeshurath]

Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom?

[JLoomis]

Hi Karsten,

So apart from the notifications sidebar there is no place to see all mentions? What if many of these mentions are not in the service hub but scattered around within companies, contacts, tickets, etc.? I sometimes get very backed up on responding to mentions and its nearly impossible to keep track of them all in the sidebar.

Thanks,

Joe

[karstenkoehler · Accepted solution]

Hi @Jayeshurath,

At this stage that's not possible, unfortunately. HubSpot hasn't focused on mentions in the past. For tickets, you can search records that are assigned to you, same for conversations.

Additionally, there is a full-text search in the conversations inbox where you could search for exact matches of your mention, see the magnifying glass icon.

However, there isn't a readymade menu item to see all conversations or tickets mentioning you.

Best regards!

[ZoltanGM]

Any update on that in the last 1.5 years?