Tickets & Conversations

Nikhil_Sri
Member

Search box unable to display results in HubSpot-HelpDesk

SOLVE

I am unable to search for tickets in HelpDesk. It keeps loading.

 

Screen Capture_select-area_20240807002148.jpg

 

Screen Capture_select-area_20240807002202.jpg

 

We need a solution as this is a basic need for a ticketing tool.

0 Upvotes
2 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Hi @Nikhil_Sri,

 

Is the same issue occuring when using another browser? Have you tried clearing cache/cookies and deactivating all browser extensions?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
JoshuaS
Solution
Member

Search box unable to display results in HubSpot-HelpDesk

SOLVE

@RSchweighart I work with Nikhil. We were still experiencing some issues early this morning UTC-5, but it appears the Help Desk search is working now. I will check with the remainder of our team tomorrow when they're in.

View solution in original post

0 Upvotes
6 Replies 6
JoshuaS
Member

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Update for the community: Nikhil and I are no longer experiencing this issue. It appears to have been an partial outage that just conincided with our Help Desk go-live, so the worry that the search feature is underperforming or broken is no longer a concern.

RSchweighart
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Hi @Nikhil_Sri

I was experiencing some unexpected behavior in the Help Desk yesterday, but it seems to be better today. Are you still having the same issues today?

0 Upvotes
JoshuaS
Solution
Member

Search box unable to display results in HubSpot-HelpDesk

SOLVE

@RSchweighart I work with Nikhil. We were still experiencing some issues early this morning UTC-5, but it appears the Help Desk search is working now. I will check with the remainder of our team tomorrow when they're in.

0 Upvotes
RSchweighart
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Sounds great, @JoshuaS. Please follow up here if you're still experiencing issues.

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Hi @Nikhil_Sri,

 

Is the same issue occuring when using another browser? Have you tried clearing cache/cookies and deactivating all browser extensions?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
Nikhil_Sri
Member

Search box unable to display results in HubSpot-HelpDesk

SOLVE

Hi Karsten,

 

Yes, the same issue is occurring with another browser as well. The tested web browsers are Firefox and Google Chrome. The other aspects were also done, but the results were still the same.

 

Kindly confirm the next plan of action.

 

0 Upvotes