SMS support Ticket Workflows

dmaxwell · vor 3 Wochen

Hello, documentation suggests that you can enable SMS sending within a HubSpot workflow , but this doesn't appear to be an option with a ticket based workflow; can only seem to get the SMS option from a contact workflow.

Is this possible or a miss in documentation and new feature?

karstenkoehler · vor 3 Wochen

Hi @dmaxwell,

SMS is indeed supported only in contact-based workflows: https://knowledge.hubspot.com/sms/send-automated-sms-messages-using-workflows

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

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dmaxwell · vor 2 Wochen

Thanks @karstenkoehler . Will repost to ideas as work required to use SMS for our service org would require substantial property duplication to bring relevant status across to contact records in order to make use of SMS to our clients. Ended up integrating direct to Twilio, but has downside of hardcoding messages directly within custom code within the ticket workflows.