Reporting on First Call logged By Agent

[MSummers]

Hey All,

I am looking for a way to get a report that provides me detail about when the first call is logged by an agent.

There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can  create a similar property for First Call Logged; however, I am unable to report on this. Can anyone help as I urgently need to analyse Supprot Agent response times, not only for emails, but for first call logged as well.

Many thanks in advance

Mark 

[PamCotton]

Hello @MSummers, Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummers matter?

Thank you,

Pam