Reporting on First Call logged By Agent

MSummers
Member

Hey All,

 

I am looking for a way to get a report that provides me detail about when the first call is logged by an agent.

 

There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can  create a similar property for First Call Logged; however, I am unable to report on this. Can anyone help as I urgently need to analyse Supprot Agent response times, not only for emails, but for first call logged as well.

 

Many thanks in advance

 

Mark 

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PamCotton
Community Manager

Hello @MSummers, Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummers matter?

Thank you,

Pam

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