Reply-to field as contact
Thursday - last edited Thursday
I have my support email address connected to hubspot to create tickets. Emails sent to my support email from the SaaS booking software I use have their email address in the from field and the contact's information in the reply-to field. Hubspot is creating the contact for the booking software in the from field instead of the contact in the reply-to field.
In some of the other SaaS software I've used such as Desk.com, Zendesk, even gmail, recognizes the reply-to email address as the contact.
The way it's working now would mean that every email would need to manually create a contact or assign a contact, and then change the to email address manually every time for every ticket.
Example of how it works in other SaaS:
Zendesk's mail servers use the "Reply-To:" line in the headers, if present, to identify the author of the email. Since the "Reply-To:" line in the header indicates the mailbox to which responses should be sent, this field supersedes any data in the "From:" field.
Is there an option to have the reply-to field supercede the from field or some other work around that's not obtuse.