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Reply To Tickets Going To New Conversation Flow

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New Member

Hello

 

I must be missing something

 

-If customer emails in goes to our support conversation inbox. 

- If we then create a ticket on that conversation then reply from the ticket to the customer. 

- Customer get reply and replies back to the support

-The customer reply ends up as new conversation not in the ticket.

 

Am I sure it is me and I am missing something obvious.?

 

Russell

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1 Reply
New Member

Hello

 

It looks like just needed to refresh the ticket as it then appeared. 

 

Russell

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