Reply To Tickets Going To New Conversation Flow
Mar 21, 2019 7:52 AM - edited Mar 21, 2019 7:55 AM
I must be missing something
-If customer emails in goes to our support conversation inbox.
- If we then create a ticket on that conversation then reply from the ticket to the customer.
- Customer get reply and replies back to the support
-The customer reply ends up as new conversation not in the ticket.
Am I sure it is me and I am missing something obvious.?