When sending an email to a contact that is not in the never log list, you will see the email in the activity tab. It could take a few seconds before it appears... You can hit refresh if it's too long.
Replies showing up in the Ticket Activity (the Never Log list)
SOLVE
Thanks!
I also reached out directly to support and walked me through this. I was suprised to see that our company email domain was listed in the Never Log list. I don't know if this a default setting, or if someone purposely did that. Anyways, I removed that, and all is good now.
When sending an email to a contact that is not in the never log list, you will see the email in the activity tab. It could take a few seconds before it appears... You can hit refresh if it's too long.
Replies showing up in the Ticket Activity (the Never Log list)
SOLVE
Thanks!
I also reached out directly to support and walked me through this. I was suprised to see that our company email domain was listed in the Never Log list. I don't know if this a default setting, or if someone purposely did that. Anyways, I removed that, and all is good now.