Replies showing up in the Ticket Activity (the Never Log list)SOLVE
Jan 15, 2020 11:47 AM
When I reply to a ticket, the reply doesn't get tracked in the Activity tab. To make sure that I did indeed reply I have to click on the Email tab.
Is there a way to get the replies logged in the Activity?
And if not, is there a way to make the Email tab the default one when I open a ticket?
Solved! Go to Solution.