Tickets & Conversations

TonyV
Member

Remove senders email signature on the Ticket Automated reply

Hi,

How can we remove/hide the email signature of the sender on the automated reply email when a new ticket is opened?

The senders email signture is inserted at the bottom of Issue description.

Request details
Contact email: {{ contact.email }}
Date submitted: {{ ticket.createdate }}
Ticket number: {{ ticket.hs_ticket_id }}
Ticket subject: {{ ticket.subject }}

Issue description: {{ ticket.content }}

 

Is it possible to remove it  from the ticket conversations? 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Remove senders email signature on the Ticket Automated reply

Hi @TonyV 

 

Thank you for reaching out. 

 

I'm wondering if the email is being sent through a follow up email in the form tool or an automated email via workflow. To investigate further and see what's possible here, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

 

Thank you!

Best

Tiphaine


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0 Upvotes