Reassign contact for a conversationSOLVE
a week ago
If a conversation (email - not chat) comes in from contact X, but the reply needs to go to contact Y, how do we change the contact without losing the email thread?
An example came up today where a staff member who's on vacation forwarded a customer email to the Conversation Inbox, but I needed to reply to the original customer. I wanted to keep the email thread running, so the logical option was to change whom the conversation was associated with... but how?
Any ideas anyone - or is this destined for the Idear forums?
Solved! Go to Solution.