Random Ban

[JLi74]

I created a free account and than after a few hours random;y got suspended. All I did was create a website and link my domain. Customer support said I have to pay money to talk to a support agent and post here. I don't even have a option to appeal. Is there any way to fix?

[karstenkoehler · Accepted solution]

Hi @JLi74,

Unfortunately not, no. If you're on the free CRM and if the banner is not showing any steps to appeal or provide more information, then the decision is permanent.

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If suspicious activity is detected at sign-up or when using the platform, access to certain features will be temporarily suspended. When this occurs at sign-up, HubSpot may ask you for more information about your account. A member of HubSpot's team will review the details of the suspension, the information you provide, and your account to make a final decision.

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You can find more information here: https://knowledge.hubspot.com/account-management/account-suspension-faq#what-can-i-do-if-my-account-...

Upgrading to a paid subscription to get access to a support rep is the only option, as far as I know. Keep in mind that there is no guarantee for a successful appeal.

(Don't shoot the messenger.)

Best regards