Problem associating customer in live chat

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New Contributor

Unknown Visitor

Associate Visitor

I get the following when trying to associate visitor in live chat when the customer has not privided email but has presentet him/her self. 

 

An error occurred while associating that contact
Please try again. If it keeps happening, let us know. Event Id: a5abe824e1a6423f85212fba4e81d0f8
 
 
 
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HubSpot Employee

Hey @lippe!

 

I will send you a private message to get more details on the issue.