Please answer above this line / this text.

ndeutschmann
Participant

Dear HubSpot Team,

is there a possibility to add a note to the emails that are sent from a ticket?
We would like to add the following content above our text: Please answer above this line / this text.

Thank you in advance.

Best regards

0 Upvotes
5 Replies 5
natsumimori
Community Manager

Hi @ndeutschmann ,

 

When you say "add a note to the emails", are you looking to insert a fixed line into the top of the emails body or are you looking to attach a note to emails? If you could share an example or more details, that would be great!

0 Upvotes
ndeutschmann
Participant

Hi @natsumimori

 

yes, i meant a fixed line into the top of the emails body. 

Some of our customers do not use the reply function and instead compose a new email.

 

thx

ndeutschmann

0 Upvotes
natsumimori
Community Manager

Thanks for explaining the details.

I think the closest way to achive your goal is to use email templates or snippets

If you create an email template which includes "Please reply answer above this line" at the top, you can easily select this template when composing a new email within tickets. 

 

I'm curious to hear from other Community members though!

@Krystina , @Nynke_HM Please share your thoughts/ideas if you have any!

Kim_HM
Top Contributor | Diamond Partner

Hi @ndeutschmann , 

 

I also think the solutions that @natsumimori has put forward are the best. Another option you have is creating a team signature. The text won't show at the top, but at the bottom of all emails sent from the team inbox. You can find more information on signatures here: https://www.hubspot.com/product-updates/email-signatures-in-conversations

 

Hope this helps! 

 

Kind regards, 

 

Kim

natsumimori
Community Manager

Great idea @Kim_HM , thanks for sharing!