Tickets & Conversations

DNeal32
Contributor

Pipeline defaulting in ticket view

SOLVE

Hi all, 

 

We have some users who's pipeline keeps defaulting each time in the CRM > Tickets view. 

 

Even if they change back the pipeline to "All Pipelines" in the First tab on left, each time they go in there it defaults to a different pipeline. 

 

We have tried cloning views etc, but they keep going back to the same pipeline. Is there a way to stop this? I have read other posts and tried to clear cache, but that doesn't prevent it either. 

 

Many thanks

Danni

0 Upvotes
1 Accepted solution
LouiseHare
Solution
Top Contributor | Partner
Top Contributor | Partner

Pipeline defaulting in ticket view

SOLVE

Hi Danni,

 

Is the issue that when users go into Tickets they are always brought to the 'All tickets' view?

 

Screenshot 2024-08-21 at 10.34.13.png

 

Thanks,

Untitled design (5).png

Louise Hare she/her

Freelance HubSpot Expert

Book a Consultation

 

If my reply helped to answer your question please mark it as a solution to make it

easier for others to find! 

View solution in original post

0 Upvotes
1 Reply 1
LouiseHare
Solution
Top Contributor | Partner
Top Contributor | Partner

Pipeline defaulting in ticket view

SOLVE

Hi Danni,

 

Is the issue that when users go into Tickets they are always brought to the 'All tickets' view?

 

Screenshot 2024-08-21 at 10.34.13.png

 

Thanks,

Untitled design (5).png

Louise Hare she/her

Freelance HubSpot Expert

Book a Consultation

 

If my reply helped to answer your question please mark it as a solution to make it

easier for others to find! 

0 Upvotes