I am using the email forwarding to forward inbound emails to my mail provider to Hubspot. The mail gets received and ticket created as expected, but the ticket is assigned to the forwarder and not the original sender.
I've turned this setting on/off, but it does not have any effect.
Any ideas on how to resolve it? It seems like a bug on the HubSpot server side
Nov 30, 20231:46 AM - edited Nov 30, 20231:47 AM
Original sender of email forwards does not work
It is the associated record I am refering to, though I see my post could be misleading in that sense.
All emails being forwarded to HubSpot gets associated (Company) with my own company (doing the forwarding) and not the company of the orginal sender. The original sender and it's company does not get created in my HubSpot.