Option to allow a ticket with the original sender set as the requester if email forwarded
Jul 5, 2020 7:37 PM
I know this is a feature with Zendesk that allows the option that if you are forwarding an email to your service desk that the ticket can be assigned to the original senders email address.
I can't for the life of me find an option for this available anywhere in the workflow.
Is this option available in the Hubspot Service Pro plan.