Opening Ticket Notifications in Help Desk

[CLBF]

Hi!

Why is it when you get an email notification from HubSpot notifying you of a new ticket submission, it opens the ticket OBJECT and it doesn't take you straight to the Help Desk? Is there anyway around this or a setting that I am missing? I have the Slack / HubSpot integration and I notice that it does give a 'Reply in Help Desk' option that takes you straight to the help desk, but in the email notification the 'View in HubSpot' will take you to the Object view which is not helpful. 

Thanks for any thoughts/suggestions!

[Jaycee_Lewis]

Hey, @CLBF 👋 Thanks for your feedback. I don't see a documented workaround for this behaviour. If you have a moment, adding this to our Ideas Forum is a great next step. Thanks! — Jaycee 

[BérangèreL]

Hi @CLBF and Happy Wednesday!

Thanks for sharing your valuable feedback with the HubSpot Community!

For new feature suggestions, I'd recommend first to search and check if this idea is already present on our Ideas Forum here. If you find a similar idea, give it an upvote and share your unique use case in the comments.

If the idea doesn't exist already, please consider posting and creating a new Idea on our Ideas Forum here.

Now, let's consult our Top Experts: Hi @Krystal-Little,  @Shubham_Sharma and @Josh do you have suggestions to help @CLBF, please?

Have a fantastic day and thanks so much!
Bérangère