Open Conversations is different in my inbox vs a report
We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my inbox. It's confusing to say I have 10 open conversations but I only have 4 if I go the the conversations area of the product. I can't find any field to differentiate between these different states of conversations. Is there a method?
Open Conversations is different in my inbox vs a report
I figured out the fix: Last response date = Known. This removes conversations I started that never got a response (and therefore never show in my inbox).
Open Conversations is different in my inbox vs a report
Hi Frank,
We just have one inbox that takes emails to our Support alias. I only want the emails that were sent to support and then picked up by someone. I think the emails I send often come from Support though, and I don't want them. The only filter I have is the status of the conversation (Active). We've done minimal amounts of configuration and I'm new to hubspot in general.