Online chat always set to away

[GGreen]

We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. 

Has anyone else had this issue?

[CSimmons94]

We are having the same issues whereby Channel availability Based on working hours no longer seem to work.  When we toggling On "Chat is available 24/7" Live Chat is online.  However if "Based on working hours" is enabled (regardless if you set to 11:59pm to 12:00am, the Live Chat will appear as away.

Timezones are set correctly for both Hubspot and Wordpress site.

[PamCotton · Accepted solution]

Hello @GGreen thank you for posting in our Community!

I'm reading here in this article that your chatflow needs a bot in order to work with the availability setup.

Could you please ensure your chatflow is setup as this knowledge base here shows? 

Thank you!