Online chat always set to away

SOLVE
GGreen
Member

We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. 

 

Has anyone else had this issue?

0 Upvotes
1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @GGreen thank you for posting in our Community!

 

I'm reading here in this article that your chatflow needs a bot in order to work with the availability setup.
 
Could you please ensure your chatflow is setup as this knowledge base here shows? 
 
Thank you!
Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post

0 Upvotes
1 Reply 1
PamCotton
Solution
Community Manager

Hello @GGreen thank you for posting in our Community!

 

I'm reading here in this article that your chatflow needs a bot in order to work with the availability setup.
 
Could you please ensure your chatflow is setup as this knowledge base here shows? 
 
Thank you!
Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post

0 Upvotes