Online chat always set to away

GGreen · ‎set 22, 2021

We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away.

Has anyone else had this issue?

PamCotton · ‎set 22, 2021

Hello @GGreen thank you for posting in our Community!

I'm reading here in this article that your chatflow needs a bot in order to work with the availability setup.

Could you please ensure your chatflow is setup as this knowledge base here shows?

Thank you!

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Exibir solução no post original

CSimmons94 · ‎set 5, 2023

We are having the same issues whereby Channel availability Based on working hours no longer seem to work. When we toggling On "Chat is available 24/7" Live Chat is online. However if "Based on working hours" is enabled (regardless if you set to 11:59pm to 12:00am, the Live Chat will appear as away.

Timezones are set correctly for both Hubspot and Wordpress site.

PamCotton · ‎set 22, 2021

Hello @GGreen thank you for posting in our Community!

I'm reading here in this article that your chatflow needs a bot in order to work with the availability setup.

Could you please ensure your chatflow is setup as this knowledge base here shows?

Thank you!

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

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