Old emails appearing before more recent in conversation
Dec 10, 2019 6:27 AM
sometimes when a conversation is created from an inbound email there are old emails appearing above the most recent email (just comes in). When this happens there is a separating line between the old and new conversations with the text underneath the old email string saying 'conversation created from email via firstname.lastname@example.org'. Does anyone know why this happens? Its an issue as if I now reply to the conversation I am not replying to old emails and the most recent email appears further down the email string (bit complicated to explain). Any help is appreciated.