Old emails appearing before more recent in conversation

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Occasional Contributor

sometimes when a conversation is created from an inbound email there are old emails appearing above the most recent email (just comes in).  When this happens there is a separating line between the old and new conversations with the text underneath the old email string saying 'conversation created from email via support@hubspot-inbox.com'.  Does anyone know why this happens?  Its an issue as if I now reply to the conversation I am not replying to old emails and the most recent email appears further down the email string (bit complicated to explain).  Any help is appreciated.

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Community Manager

Hi @salsmithy,

 

Can you please send along screenshots and examples of where you are seeing this, and how it is impacting your ability to send emails?

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thank you,
Jenny


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