Offer option to attach file in response to chatbot

[bsm007]

The support chatbot needs the ability to ask a user to attach a file (screenshot, etc.) within the chat flow. I noticed this announcement from 2018, but this does not seem to apply to the support chatbot: https://community.hubspot.com/t5/HubSpot-Ideas/Attach-anything-other-than-a-URL-to-a-chat-ie-image-f...

[natsumimori]

Hi @bsm007 ,

Thank you for sharing your query in the Community.

Once the visitor replies in the chat, do you see the paper clip icon appears?

[bsm007]

Yes, that is true. I had to create a screen shot image with an arrow pointing to the paper clip to encourage chat users to use the paper clip. Wish Hubspot had something in the support ticket creation module within chat flow.

[natsumimori · Accepted solution]

Thank you @bsm007 .

Users have been suggesting chat feature improvement ideas in this thread, feel free to leave your feedback too! Or you can also submit a fresh new ideas post here.