Offer option to attach file in response to chatbot

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Regular Contributor

The support chatbot needs the ability to ask a user to attach a file (screenshot, etc.) within the chat flow. I noticed this announcement from 2018, but this does not seem to apply to the support chatbot: https://community.hubspot.com/t5/HubSpot-Ideas/Attach-anything-other-than-a-URL-to-a-chat-ie-image-f...

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Community Manager

Thank you @bsm007 .

Users have been suggesting chat feature improvement ideas in this thread, feel free to leave your feedback too! Or you can also submit a fresh new ideas post here.

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Community Manager

Hi @bsm007 ,

 

Thank you for sharing your query in the Community.

Once the visitor replies in the chat, do you see the paper clip icon appears?

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Regular Contributor

Yes, that is true. I had to create a screen shot image with an arrow pointing to the paper clip to encourage chat users to use the paper clip. Wish Hubspot had something in the support ticket creation module within chat flow.

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Community Manager

Thank you @bsm007 .

Users have been suggesting chat feature improvement ideas in this thread, feel free to leave your feedback too! Or you can also submit a fresh new ideas post here.

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