Not receiving email nor via Gmail nor via Hubspot

Will3
Member

Hi,

 

I can't receive emails on Hubspot, neither on gmail.

 

I created my hubspot account with my GoogleID so by default i had my gmail email added to the Hubspot account and therefore, every emails i received on my Gmail account were tracked and stored on hubspot.

 

Now i changed the email, added my pro email (on the default email account AND on the inbox : I added a channel and activated it ofc)

 

But i'm still having everything on the Gmail address tracked, and not on the pro address...

Can you help me with that ?

0 Upvotes
1 Reply 1
sharonlicari
Community Manager

Hi @Will3 

 

Welcome to the Community!

 

What type of email are you receiving in your old email? are you referring to the HubSpot notifications, if so, I'll recommend reviewing this article from our knowledge base. 

 

Is your new email connected as a team channel

 

Thanks

Sharon


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