Not receiving email nor via Gmail nor via Hubspot




I can't receive emails on Hubspot, neither on gmail.


I created my hubspot account with my GoogleID so by default i had my gmail email added to the Hubspot account and therefore, every emails i received on my Gmail account were tracked and stored on hubspot.


Now i changed the email, added my pro email (on the default email account AND on the inbox : I added a channel and activated it ofc)


But i'm still having everything on the Gmail address tracked, and not on the pro address...

Can you help me with that ?

1 Reply 1
Community Manager

Hi @Will3 


Welcome to the Community!


What type of email are you receiving in your old email? are you referring to the HubSpot notifications, if so, I'll recommend reviewing this article from our knowledge base. 


Is your new email connected as a team channel




¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !