Non Hubspot form Issue

JGallo7 · ‎May 21, 2024

Hi there,

I am facing an issue with one of my websites, which is currently updated with the forms.

Previously we had different fields on the page and at that time the NHF (Nonhubspot form) was able to track the details, but after we updated the form fields it completely stopped tracking the details from the form.

Can anybody help me with this issue, please?

Thanks

JG

PamCotton · ‎May 21, 2024

Hey @JGallo7, thank you for posting in our Community!

Please ensure that the updated form fields have the correct IDs and names. HubSpot's tracking depends on these attributes to capture data correctly.

Check if the HubSpot tracking code is still correctly installed on your website. Any changes to the site or form might have affected its functionality.

To our top experts, @matthew-aire, and @Shubham_Sharma any recommendations for @JGallo7 matter?

Thank you,

Pam

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