No unassigned conversation from support form notification
4 weeks ago - last edited 4 weeks ago
Under global notifications > assign > advanced preferences there are options for "New unassigned bot conversation", "New unassigned Facebook Messenger conversation", "Unassigned email conversations", and "Unassigned live chat conversations" but there is no option for unassigned ticket form conversations.
My issue is when a user submits a requeset from our ticket form I get "New ticket created in hubspot: <ticket name>" as the subject line but it's weird as the body of the email shows just a couple of the form attributes (details and another custom one we created: controllers) but it has none of the normal Hubspot formatting or a link to go to the ticket or conversation. Is this a bug?
The second issue is for some reason I'm the only one who gets these notifications in my company and I don't know how to control that.