No more lead notifications from Facebook

[NinoK]

Hello everyone,

I invited a new person to my Hubspot so this person can take care of the new leads coming in through Facebook. The issue now is, that since I invited this new person, no email or app notifications are coming in anymore. The new leads are properly registered in Hubspot, but no notification. Can anybody try to help me with this issue?

Regards,
Nino

[kvlschaefer]

Hi @NinoK,

Thank you for reaching out to the Community!

You can get notifications about your new leads by selecting a specific user or email address. I wanted to share this knowledge base article, please see the "Can I get notification emails when someone submits my Facebook lead ad?" section.

 

I hope this helps!

Best,

Kristen

[NinoK]

Hello Kristen,

thank you for your answer. I already know how I can setup the notifications and on the Ad level the notification are set to the correct two email addresses. But the issue is, that it suddenly does not work anymore without us changing anything in these settings.

Regards,

Nino

[kvlschaefer]

Hi @NinoK,

Can you clarify what you mean by it not working anymore? 

Are you not receiving emails? 

The more information and screenshots you can include, the better the community can assist on next steps. 

Thank you,

Kristen