New to tickets - looking for best practices, etc

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Esteemed Advisor

Hi. I am new to tickets and not sure I am using them correctly.  

 

Our "Deals" are product samples.  Tickets are being used for a challenge with the sample - don't want; don't like; we choose not to pursue sending, etc.

 

How do we get notifications, etc of tickets? ot are they like deals and we find ourselves?

 

THANK YOU

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HubSpot Moderator

Hey @gelflex-cc 

 

Depending on the types of notifications you are looking for, you may be able to set them up within your User Notifications. For example, you can get a notification whenever a ticket is assigned to you. 

 

Best,
Ana

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Highlighted
HubSpot Moderator

Hey @gelflex-cc 

 

Depending on the types of notifications you are looking for, you may be able to set them up within your User Notifications. For example, you can get a notification whenever a ticket is assigned to you. 

 

Best,
Ana