Name on Academy certificate

Pamelaggb · ‎Jul 7, 2022

Hello,

I finished my email marketing course at HubSpot Academy on June 1st. My account at that time only had my name on it, so my certificate said "Pamela n/a". The next day I changed my name from my profile settings, but so far every time I reupload or download my certificate it still says "Pamela n/a".

I hope someone can help me.

karstenkoehler · ‎Jul 8, 2022

Hi @Pamelaggb,

According to this FAQ page, the name should update go into your HubSpot account and following these instructions. Just to confirm, these are the steps you followed?

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

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Pamelaggb · ‎Jul 12, 2022

Hi Karsten!

Thank you for your answer.

Yes, those were the steps I followed. I don't know what else I could try. If you know anything that could help I would really appreciate it.

Best regards.

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