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BPiechocki2
Member

Mystery Bill - No access to Customer Service

I was charged $142.45 on November 27 and I am not sure why. I use a couple free accounts, so I am being denied access to Customer service to resolve this..if I do not hear back from anyone, I will have to dispute the charge with my credit card company because I can't reach anyone from Hubspot. Thanks 

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4 Replies 4
BPiechocki2
Member

Mystery Bill - No access to Customer Service

Yes. There is nothing there since it's a free account. I suspect it may be from a former employer's account that I no longer have access to, but I have no way of verifying since Hubspot won't talk to you without access to a paid account. I think my only recourse is disputing the charge and blocking all future transactions on that card from Hubspot. 

Gaurav_Aggarwal
Key Advisor | Partner
Key Advisor | Partner

Mystery Bill - No access to Customer Service

@BPiechocki2 

 

Yes block all future transactions on that card and try to connect with HubSpot support directly billing@hubspot.com , Contact us 

 

They can help you in this if you can share your HUBID details with them 

 

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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BPiechocki2
Member

Mystery Bill - No access to Customer Service

Thanks. I sent an email. 

Gaurav_Aggarwal
Key Advisor | Partner
Key Advisor | Partner

Mystery Bill - No access to Customer Service

Hey @BPiechocki2 

 

Sorry for the inconvenience you faced but in this case have you checked your billing history on which subsection HubSpot charged you kindly check this in your billing history  

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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