My current account has disappeared after syncing with another account

[CWingrove]

Hi There,

I had my hubspot account set up with companies and contacts. I was invited to join another hubspot account but now when I log in I only see those contacts and account not my previous clinets?

Please can you assist.

Thanks

[karstenkoehler]

Hi @CWingrove,

Did you sign up for this other HubSpot account with the same email address? If yes, then you can switch by clicking your account name on the top right corner of the screen:

When you click on your current account (highlighted in blue), a dropdown of all accounts should appear.

Hope this helps!

[CWingrove]

Hi There

Thanks for this, but when I click on my name and accounts- I only see the new one that sync with my account. It has my email address as the user but there is no other account to toggle between only this new one?

Thanks,
Cass

[karstenkoehler · Accepted solution]

Hi @CWingrove,

Did you sign up using the same email address for both accounts? Generally, an account wouldn't disappear here.

Do you still have system email notifications (e.g. about having contacts assigned to you) from the "old" account? If yes, what happens, when you clicked them?

Can you reach out to the administrator of your "old" portal to check that you're still set up as an active user in that portal?

Best regards!