Moving from niswey WhatsApp integration to HubSpot WhatsApp

[chielvandijk]

Hi, a business I did a project for currently has a third party WhatsApp integration with niswey (a HubSpot partner) which creates tickets for incoming WhatsApps on the business account.

If they integrate with the HubSpot WhatsApp integration directly, what would happen to the niswey connection/tickets? Would they stop coming in or would duplicate tickets be created for every chat, or something else?

What would the best course of action be to replace the niswey integration with the HubSpot integration?

[MiaSrebrnjak]

Hi @chielvandijk,

Thank you for reaching out to the Community!

I didn't find any cases where these two integrations would be used together. 

I wanted to ask a couple of other Community members if they've had any experience with the both WhatsApp integrations: 

Hi @AliAnsari, @HubSpotMaster, @Josh, do you have any advice for @chielvandijk? Thanks!

I'd recommend to check the requirements and limitations of the HubSpot WhatsApp integration before you make a decision.  

Cheers
Mia, Community Team

[chielvandijk]

Hi,

Thanks for your reply. We don't want to use them together. We want to move from the niswey third party integration to the HubSpot integration and are looking for the best way to do that to ensure minimal data loss and/or duplicates

[Nishi27]

Hi @chielvandijk ,

Have you tried Vepaar? 

I am thrilled to share my experience of using Vepaar to sync HubSpot and WhatsApp data.

With this integration, you can effortlessly manage Contacts, Notes, Deals, and Tasks and also you can generate tickets for a particular contact on WhatsApp itself. 

But that's not all - Vepaar also offers advanced features such as shortlisting chats by status, generating Google Meet directly from WhatsApp, sending multimedia messages with Quick Reply, and more!

Connect with me to learn more about Vepaar and its fantastic capabilities.