Moving a channel from Help Desk back to conversation inbox
SOLVE
Hi,
I am about to migrate one of our shared email channels over to the Help Desk, but I was wondering if it was possible to migrate back to the Conversations inbox. The team is just getting used to the Conversations inbox, and I hope a move to the Help Desk is not going to overwhelm them and make them want to switch back. So, I wanted to understand if it is even possible.
Yes, you can move a shared email channel from the Help Desk back to the Conversations inbox in HubSpot. If your team finds the Help Desk overwhelming, you can revert to the Conversations inbox without losing the setup.
Here’s how you can do it:
1. Navigate to the "Inbox" settings in HubSpot.
2. Select the channel you want to move.
3. Remove the channel from the Help Desk and re-add it to the Conversations inbox.
Your team can then continue using the Conversations inbox as before. It's a flexible setup, so you can always switch back if needed.
Yes, you can move a shared email channel from the Help Desk back to the Conversations inbox in HubSpot. If your team finds the Help Desk overwhelming, you can revert to the Conversations inbox without losing the setup.
Here’s how you can do it:
1. Navigate to the "Inbox" settings in HubSpot.
2. Select the channel you want to move.
3. Remove the channel from the Help Desk and re-add it to the Conversations inbox.
Your team can then continue using the Conversations inbox as before. It's a flexible setup, so you can always switch back if needed.
