am Jan 16, 20236:10 AM - zuletzt bearbeitet am Jan 20, 20235:56 AM von kvlschaefer
Mitglied
Modify Ticket Categories
lösung
Hello,
If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one?
Unless you've customized anything, no, you can safely change these categories. If there are assets referring to this property, you can see it in the 'Used in' tab of the property editor.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Deleting and adding new categories for tickets in Hubspot will not have an impact on leads, sales, or contacts. However, re-categorizing all the tickets may affect any automated workflows or reporting that is based on the original categories. It is important to test and verify that all integrations and workflows are still functioning correctly after making changes to the categories.
Unless you've customized anything, no, you can safely change these categories. If there are assets referring to this property, you can see it in the 'Used in' tab of the property editor.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Jan 17, 20238:42 AM - bearbeitet Jan 17, 20238:44 AM
Mitwirkender/Mitwirkende
Modify Ticket Categories
lösung
Yes, that is correct. Changing ticket categories in Hubspot will not have an impact on leads, sales, or contacts, unless you have customized something. It is important to check the 'Used in' tab of the property editor to see if any assets are referring to the property before making changes. Additionally, it is a good idea to test and verify that all integrations and workflows are still functioning correctly after making changes to the categories.