Mar 28, 20234:37 AM - edited Mar 28, 20234:48 AM
Message not delivered
Dear Hubspot Community,
I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox environment on Hubspot.
Except, for when I try to send a reply e-mail by selecting from the drop-down "email", and sending my response from there, I am unable to send my Email message.
How am I going to resolve this issue?
I have only able to do 2 possible resolutions, which did not help in any way, since I think that these possible resolutions are not related to what I'm trying to resolve.
I have checked my "Inbox Settings" > Edit Channel > Automation > Treat incoming conversations as support tickets (has been enabled)
Hubspot fallback email (turned on)
Could someone help me resolve this issue asap please?