Tickets & Conversations

LeeW
Participant

Merge tickets

SOLVE

When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu.  Any ideas on why it is not there?

0 Upvotes
1 Accepted solution
Olivia_Bagnall
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Merge tickets

SOLVE

Hi @LeeW

 

Could you please share a screenshot of what you are seeing there?  Also, are you seeing the option to merge for contacts and companies and just not for tickets? 

Screenshot 2022-10-24 at 12.55.09.png

Olivia Bagnall
Platinum HubSpot Partner | HubSpot Specialist | Community Champion
BA°SKEY

Book a meeting

If you need further help with anything, please don't hesitate to book a call above


View solution in original post

2 Replies 2
LeeW
Participant

Merge tickets

SOLVE

Thanls Olivia.  I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.

0 Upvotes
Olivia_Bagnall
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Merge tickets

SOLVE

Hi @LeeW

 

Could you please share a screenshot of what you are seeing there?  Also, are you seeing the option to merge for contacts and companies and just not for tickets? 

Screenshot 2022-10-24 at 12.55.09.png

Olivia Bagnall
Platinum HubSpot Partner | HubSpot Specialist | Community Champion
BA°SKEY

Book a meeting

If you need further help with anything, please don't hesitate to book a call above