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LeeW

‎Oct 24, 2022 11:17 AM

Participant

When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu.  Any ideas on why it is not there?

Tickets
0 Upvotes
1 Accepted solution
Olivia_Bagnall
Solution
Guide | Platinum Partner

‎Oct 24, 2022 11:56 AM

Guide | Platinum Partner

Hi @LeeW, 

 

Could you please share a screenshot of what you are seeing there?  Also, are you seeing the option to merge for contacts and companies and just not for tickets? 

Screenshot 2022-10-24 at 12.55.09.png

Olivia Bagnall

Inbound Consultant | HubSpot Specialist | Community Champion

emailAddress
o.bagnall@baskey.eu
website
www.baskeydigital.com
Book a consultation

View solution in original post

2 Replies 2
LeeW

‎Oct 24, 2022 12:16 PM

Participant

Thanls Olivia.  I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.

0 Upvotes
Olivia_Bagnall
Solution
Guide | Platinum Partner

‎Oct 24, 2022 11:56 AM

Guide | Platinum Partner

Hi @LeeW, 

 

Could you please share a screenshot of what you are seeing there?  Also, are you seeing the option to merge for contacts and companies and just not for tickets? 

Screenshot 2022-10-24 at 12.55.09.png

Olivia Bagnall

Inbound Consultant | HubSpot Specialist | Community Champion

emailAddress
o.bagnall@baskey.eu
website
www.baskeydigital.com
Book a consultation

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Merge tickets
Service
Oct 24, 2022