Merge tickets

[LeeW]

When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu.  Any ideas on why it is not there?

[LeeW]

Thanls Olivia.  I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.

[Olivia_Bagnall · Accepted solution]

Hi @LeeW, 

Could you please share a screenshot of what you are seeing there?  Also, are you seeing the option to merge for contacts and companies and just not for tickets?