Marking an email as "not spam" should create a ticket for the email

[DBolton4]

When an email to a ticket inbox goes to spam, you can mark it as "not spam" but that action does not create a ticket. Instead the email moves the inbox and is quite easy to lose if you normally monitor tickets from the ticket view.

This was also mentioned as an issue here: https://community.hubspot.com/t5/Tickets-Conversations/Email-to-Ticket-Creation/m-p/580373/highlight...

Please consider fixing this issue so that marking an email as "not spam" (and moving to the inbox) triggers the same actions as the email arriving in the inbox.

[karstenkoehler]

Hi @DBolton4,

I agree, this would be a useful feature. The best place for these kinds of suggestions is the HubSpot Ideas section of the community. The product team reviews the requests made their by popularity.

Best regards!