Managing the availability of team members on live chat
SOLVE
I am overall responsible for managing our live chat. With the new chat, is there a way for me as an admin to view which users are online currently, and change a user's status to away/online? For example when someone forgets to switch to offline before the weekend or when they're away at a trade show etc.
Alternatively, can individual users schedule their availability for set days and times like on the old chat, rather than just having a persistent setting and manually changing between away and online?
Managing the availability of team members on live chat
SOLVE
@cdewey22 How can we allow users to admin team member availability? We don't want all the department managers to be able to mess with all admin aspects of the HubSpot instance, but would like them to be able to set their team availability when needed.
Managing the availability of team members on live chat
SOLVE
Hi @setheryb thanks so much for the feedback. Right now, they would have to be an admin or super admin in order to access this page. But this is something I am digging into around permissions in general for Conversations. I would love to know what types of functionality the chat manager role should have access to?
Happy to chat via email as well. Feel free to email me at cdewey@hubspot.com and connect in more detail.
Managing the availability of team members on live chat
SOLVE
Hey Cassie, can we be on the beta please. A client that needs this urgently, and does not seem to be anything in the API that we can present online/offline agents to managers. 30 agents, and this is a major issue for us. Thanks!
Managing the availability of team members on live chat
SOLVE
With the ability to manage this now via Team Management, would anyone happen to know if the 'Availiblity' status is available via the API so that we can it synced to other systems?