Tickets & Conversations

TommyB
Participant

Managing the availability of team members on live chat

SOLVE

I am overall responsible for managing our live chat. With the new chat, is there a way for me as an admin to view which users are online currently, and change a user's status to away/online? For example when someone forgets to switch to offline before the weekend or when they're away at a trade show etc. 

 

Alternatively, can individual users schedule their availability for set days and times like on the old chat, rather than just having a persistent setting and manually changing between away and online?

 

 

1 Accepted solution
cdewey22
Solution
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

This is now live to all for more details check out the knowledge base docs here. 

https://knowledge.hubspot.com/inbox/manage-your-inbox-users

View solution in original post

48 Replies 48
TrishS
Member

Managing the availability of team members on live chat

SOLVE

just wondering when this will be released???

0 Upvotes
setheryb
Contributor

Managing the availability of team members on live chat

SOLVE

@cdewey22 How can we allow users to admin team member availability? We don't want all the department managers to be able to mess with all admin aspects of the HubSpot instance, but would like them to be able to set their team availability when needed.

0 Upvotes
cdewey22
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

Hi @setheryb  thanks so much for the feedback. Right now, they would have to be an admin or super admin in order to access this page. But this is something I am digging into around permissions in general for Conversations. I would love to know what types of functionality the chat manager role should have access to? 

 

Happy to chat via email as well. Feel free to email me at cdewey@hubspot.com and connect in more detail. 

mistrys
Member

Managing the availability of team members on live chat

SOLVE

Is this feature live now? I am a super admin but am having difficulty finding the settings for this new feature. Thanks!

0 Upvotes
TrishS
Member

Managing the availability of team members on live chat

SOLVE

i am also a super admin but unable to find the new feature

 

 

0 Upvotes
setheryb
Contributor

Managing the availability of team members on live chat

SOLVE

Curious if details or anything has gone out yet?

0 Upvotes
AnnaScotland
Contributor

Managing the availability of team members on live chat

SOLVE

Is this live yet or do I still need to fill in the form - can we be added to Beta please?

0 Upvotes
blichtenwalner
Participant

Managing the availability of team members on live chat

SOLVE

Thanks! You just made my day. We cannot wait to try this out. 

0 Upvotes
nikkiv
Top Contributor

Managing the availability of team members on live chat

SOLVE

Wonderful. Please add us for Beta. We are very excited for this feature. 

0 Upvotes
Herschel
Top Contributor

Managing the availability of team members on live chat

SOLVE

We very much look forward to seeing this feature. Please add us to the Beta list @cdewey22.

 

Thank you! 

0 Upvotes
RCd
Participant

Managing the availability of team members on live chat

SOLVE

Hi There, 

Any updates on this?

Many thanks,

0 Upvotes
cdewey22
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

This is currently in development and should be ready within the next few weeks, I will post an update once we are ready to open this to beta folks. 

 

Thanks for the interest! 

 

Cassie

luke-moagency
Contributor | Diamond Partner
Contributor | Diamond Partner

Managing the availability of team members on live chat

SOLVE

Hey Cassie, can we be on the beta please. A client that needs this urgently, and does not seem to be anything in the API that we can present online/offline agents to managers. 30 agents, and this is a major issue for us. Thanks!

dmaxwell
Contributor | Partner
Contributor | Partner

Managing the availability of team members on live chat

SOLVE

With the ability to manage this now via Team Management, would anyone happen to know if the 'Availiblity' status is available via the API so that we can it synced to other systems?

0 Upvotes
cdewey22
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

You are now added, once we have this ready I will send you an email. 

 
0 Upvotes
TrishS
Member

Managing the availability of team members on live chat

SOLVE

i would like to be on the beta testing also 

0 Upvotes
DGarcia
Participant

Managing the availability of team members on live chat

SOLVE

Hi! Could we be added to the beta list or notified when this feature is available?

nikkiv
Top Contributor

Managing the availability of team members on live chat

SOLVE

Would love the opportunity to be part of the beta group. We have been wanting this for a long time. 

0 Upvotes
cdewey22
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

You are now added, once we have this ready I will send you an email. 

0 Upvotes
setheryb
Contributor

Managing the availability of team members on live chat

SOLVE

I would definitely love to be apart of this beta when it is available.

 

Our team is horrible at marking themselves as away Smiley LOL

cdewey22
HubSpot Product Team
HubSpot Product Team

Managing the availability of team members on live chat

SOLVE

I hear you! one of our reps has added you already to the beta list, so once we are ready you will get an email! 

0 Upvotes