We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
Sep 15, 2020 9:13 AM
Hi Community,
The Customer team currently uses Help Scout to manage customer tickets. The Sales team uses Hubspot to send and reply to e-mails.
Sometimes, the Customer team needs to forward messages to the Sales owner because it is a sales matter. So, the Sales has to reply from Hubspot. However, I do not reach to forward properly the e-mail from HelpScout to Hubspot.
Do you have some tips?
If I forward the e-mail from contact@xx.com (HelpScout) to enterprise@xx.com (e-mail box connected in Conversations in Hubspot), the sender is contact@xx.com which is not the initial sender.
The HelpScout e-mail logs 1 activity in the contact page on Hubspot, it is cool to keep a track record but it is not enough to reply properly to the contact.
Sep 16, 2020 3:21 AM
Hi @PriscillaMB
Thank you for reaching out to the HubSpot Community.
I wanted to tag in some Community contributors here: @Ben_M and @jimbanks , do you guys have any advices for @PriscillaMB ?